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Thick Skin, Soft Heart


In business (especially sales) we encounter all kinds of people.  It’s just the nature of the beast.  

In the past I would get insulted when people told me “no.”  
Why is she telling me no?
What did I do wrong?
It’s not me, she just doesn’t know what’s good for her.

Am I right?  These are things we tend to think when someone tells us “No, I’m not interested at this time.” 

Over the years, I’ve learned to let a lot of this go, and when someone does say no, to just be kind and still move on.  A key thing to remember is that when someone says no at the moment, that doesn’t mean it’s no forever.  I also like remember times I’ve said no.  We all have, we all have boundaries.  

Just recently I was told no by another mom to do an interview.  And at first I seriously didn’t understand because it’s an interview, I’m not asking for any money, but I was asking for her time.  Time is priceless - it’s something we don’t have a lot of, but we also take the time we do have for granted. 

Having a thick skin and soft heart will get you a lot farther with your relationships than having a thick skin and thick heart.  People want to know they are appreciated, even if we, as sales people, are not.  

Here’s to another day we are alive!  Make it count.

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